Are you frequently frustrated by insufficient funds errors or uncertain costs when paying online with your Cameroonian Visa or Mastercard? If so, this article is tailored for you. Determining the exact amount to recharge your card before making an online payment can be challenging. Follow these straightforward steps using the […]
Using Zitocard/UBA cards outside the CEMAC Zone
Dear Zitocard User, In accordance with the provisions of the Foreign Exchange Regulation No 02/18/CEMAC/UMAC/CM, in its Articles 6/8 of Instruction No 008/GR/2019 on the conditions and modalities for the use of electronic payment instructions outside CEMAC, both of which are in force in the CEMAC region, Zito Financial hereby wishes to inform […]
Why Facebook is rejecting my card?
Read the following articles Create an ad account set up for manual payments Accepted payment methods to manually pay for ads Note: We have no partnership with Facebook, and have no control over platforms services which are not ours
Why is my card rejected for Online purchase?
All Visa cards are accepted in most online locations. However, If your card is rejected do the following Check your card balance and make sure you have sufficient funds (Take note of exchange rates) Contact the Website/App/Platform and notified them of the error Note: We have no control over platforms […]
Non UBA ATM dispense error
Non UBA ATM Dispense Error occurs when a customer initiates an ATM withdrawal using a UBA debit or Prepaid card on another banks terminal. Kindly contact a live agent or walk into any of the UBA business offices close to you to fill a dispense error form.
On UBA ATM dispense error
On UBA ATM dispense error occurs when a customer initiates an ATM withdrawal on a UBA terminal and the value is not gotten. Kindly walk into the branch to fill out a dispense error form or you may connect with a Live Agent for further assistance. Please note that these […]
Withdraw from ATM
Before you can withdraw from the ATM, you have to change your ATM PIN code, this can be done from the ATM machine and/or from the Online portal: Click Here
How do I report a fraudulent transaction?
The moment you come to know that a suspicious transaction has been done on your zitocard, inform us immediately. You should lodge a formal complaint with Zito Financial or UBA Bank and ideally login to the web portal and block the card or the account immediately
How long does reloading with Zitocard App take?
Reloading through Zitocard App usually takes 2 – 20 minutes. Note: It’s based on the bank’s network traffic it can take up to 2 hours or more
How do I check my Card Balance?
Through SMS updates (last transaction SMS carries the current balance) Through Email updates (the last transaction Email carries the current balance) Through the online portal. Click Check Balance in the Zitocard app